Flight Levels Flow Design by Humanize

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Flight Levels Flow Design

Learn what you need to
establish business agility in your company
– across teams, products, and services

The problem

There is a lot of talk in the company – one meeting after another, and yet coordination is getting out of hand. Commitments are not kept. A lot is started, but little is finished. Work is stuck somewhere and it takes forever and three days until something is finally finished. Measurements are available, but they are not of much use. And the more capacities you build up, the more complex, unpredictable and slower everything becomes.

If value streams are not visualized and managed across teams and products, bottlenecks, blockers, and waiting times remain undetected. As soon as you make dependencies visible, you can manage them and thus create better planning and increase performance.

  • You want to know what boards look like on each Flight Level (with a strong focus on Flight Levels 2), how you build them and how you connect them together.
  • You want to lay the groundwork to be able to reliably say when work will be done and make credible commitments.
  • You want to discover where there are problems in the value stream and with which tools you can solve them effectively.
  • You want to see what dependencies there are between teams, products, and services and optimize the workflow.
  • You want to ensure that the strategy is understood and implemented at the operational level and that success is measured.

How Flight Levels Flow Design will help you

  • We will show you how to identify the strongest levers for change at each flight level and make them visible on boards.
  • We give you the tools you need to create the necessary interactions between people and teams.
  • We establish measurements with you as feedback loops with which you can track and evaluate the achievement of your goals.
  • As creators of the Flight Levels Model, we will show you which considerations are behind it and how we help companies in all industries to improve significantly.

What you will learn

In this workshop, you will practice applying the 5 activities by which you can initiate and keep up the flow of communication and information between multiple Flight Levels Systems. One of the main topics will be the management of dependencies. After having finished this workshop you will know how to build boards for use at Flight Level 2 and how to coordinate the work of 30 to 300 people – across teams, products, and/or services. It will be clear to you how you can use this tool to manage dependencies and thereby improve the performance of whole parts of the value chain systematically.

About this workshop

The Flight Levels thinking model reveals its power through visualization. At each Flight Level, different tasks have to be fulfilled, therefore different aspects have to be considered when designing the boards. Above all, there are no copy templates for these boards, as no two companies are the same. And: These boards are constantly evolving.

In this workshop, you collect ideas for cross-team, cross-product, and cross-service boards, design them or develop existing boards further. It is important to us that you understand the way of thinking and that you can judge for yourself where and how the Flight Levels fit into your context.

There may be several agile working methods in use in your organization and there are already some boards, but coordination is not working well yet – in this workshop you can experiment with improvements and get professional advice. This will enable you to learn how to integrate these systems and improve their interaction. You will likely to go home with an extensive improvement backlog for positive changes in your system.

It’s best to bring your colleagues with you if there are already concrete Flight Levels plans in your organization. This creates a small change team that can already work with its own context during training and go home with a good foundation.


Build cross-team, cross-product and cross-service boards

Workshop contents


This training builds on the content of the Flight Levels Introduction Workshop

Please ensure that you have attended and fully completed the Flight Levels Introduction Workshop (FLIN) prior to the first session. If you are working towards an official Flight Levels Academy title, the FLIN is both a solid foundation and part of the title.

Compared to “physical training”, our online workshops have an incredible added value: Because the training extend over four half-days, there is time in between to deal with the newly learned knowledge and its relevance for your situation.

Now, the reality is always much more interesting and instructive than a constructed example. Therefore, in the workshop, we try to weave in the challenges that the participants face in their organizations. This usually takes the form of group work. The advantage is that afterwards, the people who have contributed their example go back to their everyday work with concrete results for their situation. With this, they can continue working immediately.

You should already schedule time in your calendars for the group work, even before the workshop has started. Due to the online-related free days between online sessions, it is tempting to fill up this time with appointments. My advice to you: Don’t over-schedule these days so that you can work on the task together (or alone). The other day, for example, the participants from one company reserved a whole four hours for themselves, during which they worked together in a concentrated manner on their topic. During the next session in the online plenary, they received feedback on this and then had an excellent basis for further action.

Therefore, make the most of the online formats and keep time free between the workshop sessions for concentrated group work.


This workshop is certified by the Flight Levels Academy and Humanize AS. After completing the workshop, participants will receive a "Certificate of Completion" directly from Flight Levels Academy.

The knowledge acquired in the Flight Levels Flow Design Workshop (FLFD) is an essential requirement if you want to become a certified Flight Levels Coach (FLC)



Flight Levels Flow Design

Are you interested in a Flight Levels Flow Design workshop?

We offer both public and private workshops.

Book an appointment to discuss the opportunity of organizing public or corporate workshops:


Other Flight Levels workshops

The trainer

Cliff Hazell

Cliff has made a career out of breaking down the obstacles that stand in the way of great work. He is often challenging the status quo in his quest to develop the right culture and systems for the creation of excellent Companies and Products.

After a tour of addresses across South Africa, Cliff moved to Stockholm where he led a team of Coaches at Spotify for 4 years.

Now having founded Flight Levels Academy he focuses on helping companies be effective at Scale.


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