Flight Levels Systems Architecture

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Flight Levels Systems Architecture

Learn how companies achieve
real business agility
by managing work beyond team boundaries and
operationalizing the business strategy

The problem

Business agility is not a team sport, but corporate sport. From the strategic to the operational level, agile interactions are necessary.

  • You want to understand how your company generates value and want to be able to map the value stream from customer requirement to delivery.
  • You want to identify how dependencies between teams and departments affect the workflow and how to manage them.
  • You want to achieve that the strategy is understood and implemented at the operational level.
  • You want to make sure that the agile transformation runs correctly from the beginning or gets back on track.
  • You want to learn from the creator of the model what the Flight Levels are and which systems (boards) you need at which level.

How Flight Levels Systems Architecture will help you

  • We enable you to apply the Flight Levels model independently to the context of your company and to design a proper Flight Levels Architecture.
  • You go home with knowledge that you can immediately apply in practice.
  • We establish measurements with you as feedback loops with which you can track and evaluate the achievement of your goals.
  • As the creators of the model, we will show you which considerations are behind it and how we help companies in all industries to improve significantly.

What you will learn

In the Flight Levels Systems Architecture workshop, you will learn how to bridge the gap between strategy and execution.

About this workshop

Scrum, Kanban, SAFe, MorE or LeSS … Teams are trained up and down so that companies finally act agile on the market. Most of the time, however, nothing happens. The teams work hard to live agility, but the fruits of this work do not even make it to the customer due to the maze of internal dependencies.

The Flight Level model helps to identify value streams in the company, to make dependencies visible, and to manage them successfully. It supports teams, departments and divisions in working together more effectively. From strategic decisions to operational implementation, this creates a continuous workflow that carries the company in the desired direction.

In the "Flight Levels Systems Architecture" workshop (FLSA) we show you how to connect agile islands and silos in your organization.

In “Flight Levels System Architecture” we consider the organization as a network of several Flight Levels Systems. These systems are involved in the creation of products and services, and they have to communicate with each other. Different (agile) working methods can be used at different Flight Levels: Scrum, Kanban, SAFe, LeSS, Design Thinking, or just working – it’s totally ok as well!

But be careful: The Flight Levels systems/boards in a company are not necessarily identical with its organizational structure! Simply building one board for each team and department is therefore not a good idea. In this workshop, we will show you how to do it properly.

Together we will, therefore, solve the central question in the Flight Levels Systems Architecture Workshop:

“What boards or Fight Level systems do we need in the organization?“


Bridge the gap between strategy and execution

Workshop contents


This workshop builds on the knowledge of the Flight Levels Introduction (FLIN) and the Flight Levels Flow Design (FLFD) workshop

If you are working towards an official Flight Levels Academy title, the FLIN is both a solid foundation and part of the title. We assume that all participants are able to design cross-team, flow-based work systems in which multiple teams or ~50 people coordinate the work. If this is not the case, please attend the Flight Levels Flow Design Workshop beforehand.

Please ensure that you have attended and fully completed the Flight Levels Introduction Workshop (FLIN) prior to the first session. If you are working towards an official Flight Levels Academy title, the FLIN is both a solid foundation and part of the title.

Compared to “physical training”, our online workshops have an incredible added value: Because the training extend over four half-days, there is time in between to deal with the newly learned knowledge and its relevance for your situation.

Now, the reality is always much more interesting and instructive than a constructed example. Therefore, in the workshop, we try to weave in the challenges that the participants face in their organizations. This usually takes the form of group work. The advantage is that afterwards, the people who have contributed their example go back to their everyday work with concrete results for their situation. With this, they can continue working immediately.

You should already schedule time in your calendars for the group work, even before the workshop has started. Due to the online-related free days between online sessions, it is tempting to fill up this time with appointments. My advice to you: Don’t over-schedule these days so that you can work on the task together (or alone). The other day, for example, the participants from one company reserved a whole four hours for themselves, during which they worked together in a concentrated manner on their topic. During the next session in the online plenary, they received feedback on this and then had an excellent basis for further action.

Therefore, make the most of the online formats and keep time free between the workshop sessions for concentrated group work.


This workshop is certified by the Flight Levels Academy and Humanize AS. After completing the workshop, participants will receive a "Certificate of Completion" directly from Flight Levels Academy.

The knowledge acquired in the Flight Levels Systems Architecture Workshop (FLSA) is an essential requirement if you want to become a certified Flight Levels Coach (FLC).


Are you interested in a Flight Levels Systems Architecture workshop?

We offer both public and private workshops.

Book an appointment to discuss the opportunity of organizing public or corporate workshops:


Other Flight Levels workshops

The trainer

Cliff Hazell

Cliff has made a career out of breaking down the obstacles that stand in the way of great work. He is often challenging the status quo in his quest to develop the right culture and systems for the creation of excellent Companies and Products.

After a tour of addresses across South Africa, Cliff moved to Stockholm where he led a team of Coaches at Spotify for 4 years.

Now having founded Flight Levels Academy he focuses on helping companies be effective at Scale.


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